No more jumping between inboxes. Keep track of your work with the new Assigned to Me view, which brings together all open and pending conversations assigned to you, across all Shared Inboxes, in one place.

Hiver’s Integrations section now includes both Apps and Developer APIs, giving you a single place to manage all your connections. What was previously called Connectors is now rebranded as Apps. Head to the Apps tab to find and integrate all your favorite tools like Salesforce, Shopify, Slack, Jira, and more with Hiver.

Use your Salesforce and HubSpot Apps in Hiver’s Automation to trigger actions in these apps, such as logging emails, creating leads or tickets, assigning owners, and more, without leaving Hiver.

Setting up integrations is now faster than ever. You can now connect apps like Salesforce, HubSpot, Jira, Asana, ClickUp, and Pipedrive to Hiver with a single click. Just hit Connect, review the permissions, and your integration will be complete.

Easily balance agent workloads and ensure coverage during busy hours. Admins can now view and update agent availability statuses directly, giving them more control and visibility over team operations.

Track SLA compliance fairly and prevent unnecessary violations by measuring your team’s performance within business hours. Exclude off-hours from your SLA compliance calculations so your team’s reponse and resolution performance is captured accurately.

Find what you need, faster. You can now spot gaps or untagged emails quickly by filtering conversations that don’t have a specific tag. Plus, the Assignee dropdown lets you easily view Unassigned conversations, so nothing slips through the cracks.

Create a Knowledge Base with answers to all your frequently asked questions directly from Hiver. Create help articles and organize them in categories on an easily accessible help centre for your team and customers.

Working through emails just got faster. You can now switch to the next or previous conversation from the conversation screen without returning to the list view after each reply.

Access important customer information in a jiffy. Easily search for orders, contracts, or invoice details from Shopify and NetSuite within the Connectors panel, and link the proper record to any conversation, without leaving Hiver.