We’ve given Automations a fresh look and made them more flexible. The redesigned builder lets you create workflows step by step, with each step clearly laid out so you can see how your automation fits together. Start with a trigger, then add conditions or actions wherever they make the most sense to build workflows that match your team's work.

Tired of digging through long email threads to find details like invoice IDs or feature requests? Use AI Extract in your Automations to automatically pull text-based entities and add them to a note or reply. No copy-pasting or no missed details.

You can now use Reply-to Domain as a condition in Shared Inbox Automations to route conversations from specific domains to the right teammates. This helps you create precise automation rules for key customers, partners, or businesses.

Use Custom Objects to route conversations dynamically based on reply-to domains.

Need to loop someone in quickly? You can now share a conversation directly by adding your teammates’ email addresses and including a short note for context.

You'll love this update if you automatically send CSAT surveys after a conversation closes. You can now:

Ask AI helps your team respond to emails faster and more accurately. It uses connected knowledge sources to draft context-aware, reliable replies, ensuring agents always share accurate and up-to-date information.

You can now schedule emails to be sent automatically at a specific date and time! Just compose your message, click the arrow next to Send, select Schedule Send, and choose a preset or custom time. Scheduled emails appear in Drafts → My Drafts with a [Scheduled] tag. To cancel, open the email and click Cancel Send.

Hiver Omni recommends the most relevant contacts in the To, CC, and BCC fields while composing or replying to emails. It combines both personal and Shared Inbox contacts, ranked by context such as the current conversation, related shared and personal inboxes.

Live Chat lets your team connect with website visitors in real time, making conversations faster and more personal. It enables your teams to provide instant responses to queries, capture lead, and resolve issues without switching channels.

Replies sent directly from Outlook to existing Hiver conversations are automatically synced to the same threads in Hiver. Automations to add tags, SLAs, or assignments are not triggered for these synced replies, and this is clearly indicated in the Hiver interface.