Hiver for Outlook

Introducing dedicated SLA views for users to easily track Overdue & Due soon conversations

Conversation Search using parameters like From, To, Subject, Body, Status, Assignee & Tags

Contact directory & recent conversations from a contact.

Supporting @mentions & assignment notifications on HOT mobile app for on-the-go agents

Ability to send mails from alias address while replying in shared mailbox.

Syncing the action of deleting of personal inbox conversations from Hiver to Outlook

Extra option to add "follow up" to emails with all status settings Possible settings: Follow up by date Follow up after X amount of days (with the extra settings options = if not received a reply) Having a separate section to see all the follow up's. Filters like agents and status should apply here also. Kind regards,

Speed up query response time with intelligently recommended email template suggestions.

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Enable team members to schedule and manage their availability, for seamless workflow continuity.