Hiver Omni

Members can now create tickets on behalf of customers directly from the global + menu

Introducing structured intake forms that route submissions directly as tickets into the Shared Inbox - no third-party form is tool needed.

Connects with Shopify, NetSuite, and custom APIs to resolve queries end-to-end, with flexibility to add more integrations as needed.

Tracks AI Agent performance across resolutions, handoffs, and outcomes to help teams measure effectiveness and improve responses.

Create multiple signatures, set a default for each inbox, use a fallback when needed, and switch easily while composing for consistent communication.

With SCIM support, IT admins no longer need to manually create, update, or remove users in Hiver and they can do it from a centralised place using their Identity Provider

Agents can now populate app-specific custom fields while creating tasks in project management tools directly from Hiver.

Give teams full visibility into Slack support performance, from conversation volumes, response times, agent workload, to CSAT.

Introducing AI Agents in Chat, that autonomously understands context, reason through problems, and resolve customer queries, without human intervention.

Custom Objects allow you to upload your own data into Hiver using a CSV file and use it within automation rules. You can use this data to identify conversations based on the sender’s email or domain, automatically route them from individual inboxes to a shared mailbox, or tag and assign them to the right team members.