Hiver Omni

Users can schedule emails from shared or personal conversations to be sent at a future time, using preset options or a custom date and time, with the ability to view, manage, or cancel them anytime.

Send and receive emails from aliases within shared inboxes, allowing teams to manage multiple customer-facing addresses seamlessly while ensuring replies always appear from the correct alias.

Outgoing emails sent directly from Outlook are synced into Hiver, so conversations remain complete and consistent across inboxes

Live chat is a new inbox alongside email, giving Outlook teams a seamless way to engage customers in real time with setup, assignment, availability, tagging, and analytics.

Enable users to import Outlook folders as Tags and bring up to the last two weeks of recent “Inbox” emails into Shared or Personal Inboxes during setup.

Layout Settings provide a side-by-side interface allowing users to view the conversation list and a selected email thread without leaving the current screen.

A refreshed design for Hiver for Outlook, offering a cleaner layout, improved usability, and a more intuitive user experience.

Create alerts or trigger automated actions, such as tagging or sending an email, based on the number of hours that have passed since a specific event.

Ability to trigger an automation when a tag is added, with the option to filter conditions by specific tags.

If tags on a conversation change and it now fits a different SLA policy, the system will automatically apply the new rules so deadlines and notifications stay accurate.